We know how hard it is to find good IT support. At Corinium Technology we pride ourselves on the support that we give to our customers. No challenge is too big and we always look to resolve the problem as quickly as possible to ensure that our customers can continue serving their customers.
IT support can be an expensive proposal which might involve buying into a long support contract that doesn’t necessarily prove to be value for money. We don’t believe in these types of contracts which is why we provide bespoke support packages to suit all budgets.
Pre-paid Support (PAYG)
Keeping control of IT costs is very important to the business owner. This is where our pre-paid support can help. Customers can purchase support time in the form of 1 hour blocks. There is no limit to the number of hours a customer can purchase, once purchased the time remains valid until it is consumed. When all the hours have been consumed, the customer may purchase more blocks, they can also top-up at any time if they feel their bank of hours is running low. Customers have their own secure portal where they can check their balance and see where the time is being consumed. We breakdown the support hour into 15 minute intervals to ensure that you get value for money.
As an alternative to our popular Pay-As-You-Go support we can also offer ad-hoc support. Ad-hoc support is designed to provide small businesses with support when they need it and rather than paying up front the work is invoiced on completion. We believe that our hourly rate is the best in the area.
Hourly is as simple as it sounds. When you have a support issue you simply call or email and we’ll log your request. The cost to you is how long it takes to resolve the issue to your satisfaction. Invoices are processed monthly to reduce the amount of paperwork. The invoice is fully itemised with the job detail and amount of time it took to complete. To ensure our customers get value for month the hourly rate is charged in 15 minute intervals and rounded up to the nearest 15 minutes after 7 ½ minutes.
Fixed price quote
The fixed price option is a great way to budget for a support issue or maybe a small project request. A small project might be a server upgrade, new PC installation or migrating the office to a cloud technology. In the fixed price quote, you will be provided with itemised quote along with a price. The good news for you here is that price is fixed, the price you see is the price you’ll pay, no more wondering estimates.
Free initial consultation
Knowing what a minefield IT support can be we offer a free consultation service. This give you the opportunity to talk to us about your IT support requirements and gives us a chance to understand your business and how we can help you in the most cost effective way. Ensuring that our conversations are held in English and not IT jargon you can be rest assured that you’ll get the service you need. Request a consultation HERE.
Support can be performed remotely or site visits. We aim to work with your existing 3rd party suppliers to ensure that you get a rounded service.
What do we support?
This is small list of the technology/software/systems that we can offer support on. If you don’t see your particular system here i.e. workshop management systems, CRM systems, in house systems etc. Please drop us a line as we may still be able to help you.
Systems (Servers, PC/Laptop, Applications)
Windows 7,8.x and 10
Windows Server 2008, 2008R2, 2012, 2012R2 and 2016, Small Business Server
Microsoft Office 2003, 2010, 2013 and 2016
Hyper-V Server 2012R2
Microsoft SharePoint 2003, 2007, 2010, 2013 and 2016
Microsoft SQL Server 2008, 2012 and 2014
Microsoft Failover Clustering
Business Systems and services
Email (Exchange, IMAP, POP)
IT Support Services
Microsoft Office 365
Skype for Business
OneDrive for Business
Mobile Device Management (Intune)
Local Area Network (LAN)
Wide Area Network (WAN)